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Returns

Find out how to initiate a return, understand our return policy, and learn about the steps involved in returning your items for a refund or exchange.

What should I do if I want to exchange items for a different size?

If you need to exchange a product for a different size, follow these simple steps using our returns portal:. Visit the Returns PortalGo to our Returns Portal. Enter Your Order DetailsYou’ll need to provide your order number and the email address used

How is a refund processed if my order was not delivered?

If your order was not successfully delivered and is returned to us, we will promptly process a refund for the full purchase amount. The refunded amount will be credited back to the original payment method used at the time of purchase. Processing Time

Why is my refund amount different than the amount I paid?

We understand that seeing a different refund amount than what you initially paid can be confusing. Here are some reasons why your refund amount may differ:. Please note that a standard refund processing fee of 3,95€ is applied to every return. This f

How soon will I receive my voucher after returning an item?

As soon as we receive your returned package, we will promptly send your gift card. If you don’t receive it shortly after we’ve acknowledged the receipt of your return, please feel free to reach out to us—we’re here to help! Please note that it may ta

How long does it take to receive a refund for a returned order?

Once we have processed your returned order, please allow 4-7 days for the refund to be completed. The reimbursement will be allocated back to the original payment method used for the purchase. We appreciate your patience during this process and are h

Can I exchange for a different product?

Unfortunately, we are unable to exchange items for different products. If you would like a different item, we kindly ask that you return the product through our returns portal (https://hey-honey.com/pages/returns) and place a new order for the desire

Problems with returns

Returns within Germany. Hey Honey provides a free return label for returns within Germany. Please register your return in our online portal: https://hey-honey.com/de/pages/returns. Please keep the receipt of the return!. Please allow up to 7 working