Find out how to initiate a return, understand our return policy, and learn about the steps involved in returning your items for a refund or exchange.
If you need to exchange a product for a different size, follow these simple steps using our returns portal:. Visit the Returns PortalGo to our Returns Portal. Enter Your Order DetailsYou’ll need to provide your order number and the email address used
If your order was not successfully delivered and is returned to us, we will promptly process a refund for the full purchase amount. The refunded amount will be credited back to the original payment method used at the time of purchase. Processing Time
We understand that seeing a different refund amount than what you initially paid can be confusing. Here are some reasons why your refund amount may differ:. Return Processing Fee. Returns from Germany: A return processing fee of €3.95 is deducted fro
As soon as we receive your returned package, we will promptly send your gift card. If you don’t receive it shortly after we’ve acknowledged the receipt of your return, please feel free to reach out to us—we’re here to help! Please note that it may ta
Once we have processed your returned order, please allow 4-7 days for the refund to be completed. The reimbursement will be allocated back to the original payment method used for the purchase. We appreciate your patience during this process and are h
Unfortunately, we are unable to exchange items for different products. If you would like a different item, we kindly ask that you return the product through our returns portal (https://hey-honey.com/pages/returns) and place a new order for the desire
We’re sorry to hear that your order didn’t work out — but of course, returns are possible within 14 days of delivery. To help reduce unnecessary shipments and minimize CO₂ emissions, we apply a small return processing fee:. Germany: €3.95 will be ded
As soon as your return has arrived at our warehouse, it will be processed and the exchange item will be sent out automatically. The time it takes for your return to reach our warehouse varies depending on the place of dispatch and the capacity of our
Returns within Germany. Hey Honey provides a free return label for returns within Germany. Please register your return in our online portal: https://hey-honey.com/de/pages/returns. Please keep the receipt of the return!. Please allow up to 7 working
Voucher. If you chose a voucher when returning the item but would prefer a refund, please contact us as soon as possible at [email protected]. Refund. If you chose a monetary refund, this can unfortunately no longer be revised. You will receive th