Find out how to initiate a return, understand our return policy, and learn about the steps involved in returning your items for a refund or exchange.
If you need to exchange a product for a different size, follow these simple steps using our returns portal:. Visit the Returns PortalGo to our Returns Portal. Enter Your Order DetailsYou’ll need to provide your order number and the email address used
If your order was not successfully delivered and is returned to us, we will promptly process a refund for the full purchase amount. The refunded amount will be credited back to the original payment method used at the time of purchase. Processing Time
We understand that seeing a different refund amount than what you initially paid can be confusing. Here are some reasons why your refund amount may differ:. Return Processing Fee. Returns from Germany: A return processing fee of €3.95 is deducted fro
As soon as we receive your returned package, we will promptly send your gift card. If you don’t receive it shortly after we’ve acknowledged the receipt of your return, please feel free to reach out to us—we’re here to help! Please note that it may ta
Once we have received your returned order, please allow 5-7 business days for the refund to be completed. The reimbursement will be allocated back to the original payment method used for the purchase. We appreciate your patience during this process a
Unfortunately, we are unable to exchange items for different products. If you would like a different item, we kindly ask that you return the product through our returns portal (https://hey-honey.com/pages/returns) and place a new order for the desire
We’re sorry to hear that your order didn’t work out — but of course, returns are possible within 14 days of delivery. To help reduce unnecessary shipments and minimize CO₂ emissions, we apply a small return processing fee:. Germany: €3.95 will be ded
As soon as your return has arrived at our warehouse, it will be processed and the exchange item will be sent out automatically. The time it takes for your return to reach our warehouse varies depending on the place of dispatch and the capacity of our
Yes, items that you have purchased at a discount or in a sale can also be returned or exchanged. Please note the return period of 14 days. Please register your return or desired exchange in our online portal: https://hey-honey.com/de/pages/returns. D
Returns within Germany. Hey Honey provides a free returns label for returns within Germany. Please register your return in our online portal: https://hey-honey.com/de/pages/returns. Keep the receipt of the return!. As soon as the return has reached u
Refund/Voucher. If you chose a monetary or a voucher refund, this can unfortunately no longer be revised. You will receive the refund automatically, within 7 business days after the return has arrived back at our warehouse. Exchange. If you chose an
Our return period is 14 days from the date of delivery. The deadline is communicated transparently in our FAQs, GTCs and Refund Policy. If you have miscalculated and are 1 day outside the deadline, please contact us at [email protected]. Our team