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How long does it take to exchange returns?Updated 11 days ago

Exchanges within Germany

As soon as your return has arrived at our warehouse, it will be processed and the exchange item will be sent out automatically. The time it takes for your return to reach our warehouse varies depending on the place of dispatch and the capacity of our warehouse and can take up to 7 working days. The shipping of the exchange item also varies depending on the destination. Within Germany, a shipment takes around 3-7 working days to be delivered. Please allow approximately 14 working days for the complete processing of an exchange.


Exchanges outside Germany

Returns from abroad back to our warehouse take considerably longer. The period varies depending on the location. It can take up to 16 days for us to deliver the exchange item abroad. 


Possible delays

At certain times (such as Black Friday, Christmas, etc.) there is a higher workload in the warehouse and with the courier services. Please note that there may be delays at these times and it may take longer to complete an exchange. 


If your exchange takes too long for any reason, please get in touch with our team. 

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