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Hey Honey

VoucherIf you chose a voucher when returning the item but would prefer a refund, please contact us as soon as possible at <a data-fr-linked="true" href="mailto:contact@hey-honey.de">contact@hey-honey.de</a>.RefundIf you chose a monetary refund, this can unfortunately no longer be revised. You will receive the refund automatically as soon as the goods have been returned to us.ExchangeIf you chose an exchange online but no longer wish to continue with it, please contact us as soon as possible so that we can cancel the exchange order. This is possible as long as the order has not yet left our warehouse.If you have chosen a refund type (voucher or refund), unfortunately an exchange cannot be registered afterwards. You would then have to wait for your refund and place the order again in the <a href="https://hey-honey.com/de" rel="noopener noreferrer" target="_blank">shop</a>.

Voucher. If you chose a voucher when returning the item but would prefer a refund, please contact us as soon as possible at contact@hey-honey.de. Refund. If you chose a monetary refund, this can unfortunately no longer be revised. You will receive th

Can I change my refund method retrospectively?

Returns

What should I do if I want to exchange items for a different size?

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

How soon will I receive my voucher after returning an item?

How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

Problems with returns

Will an item automatically be resent to me if it was returned to the shop without my intention?

How can I track my shipped order?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

Track Order

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

Report Issues

Do the Tops/Bras from Hey Honey Have Removable Padding?

Product stock

How can I purchase an item in a size that is not currently offered?

Do you need help with sizing?

Is my style coming back?

Product

How do I apply promo/discount codes?

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

Can I change my refund method retrospectively?Updated 22 days ago