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Hey Honey

We&#x2019;re sorry to hear that your order didn&#x2019;t work out &#x2014; but of course, returns are possible within 14 days of delivery.To help reduce unnecessary shipments and minimize CO&#x2082; emissions, we apply a small return processing fee:<ul data-start="354" data-end="761"><li data-start="354" data-end="447">Germany: &#x20AC;3.95 will be deducted from your refund. A prepaid return label is provided.</li><li data-start="448" data-end="549">Other EU countries: &#x20AC;8 will be deducted from your refund. A prepaid return label is provided.</li><li data-start="550" data-end="644">Switzerland: &#x20AC;8 will be deducted from your refund. A prepaid return label is provided.</li><li data-start="645" data-end="761">All other countries: Please return at your own cost. A &#x20AC;3.95 processing fee will be deducted from your refund.</li></ul>Please register your return via our returns portal: &#x1F449; EU: <a data-start="824" data-end="904" rel="noopener" target="_new" href="https://hey-honey.com/de/pages/returns">https://hey-honey.com/de/pages/returns</a> &#x1F449; Switzerland:&#xA0;<a data-fr-linked="true" href="https://return.exporto.de/e8960b/397/login" id="isPasted">https://return.exporto.de/e8960b/397/login</a>Thank you for your understanding and for supporting more mindful consumption. &#x1F49B;

We’re sorry to hear that your order didn’t work out — but of course, returns are possible within 14 days of delivery. To help reduce unnecessary shipments and minimize CO₂ emissions, we apply a small return processing fee:. Germany: €3.95 will be ded

Is the return free of charge?

Returns

Exchange items for a different size

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

How soon will I receive my voucher after returning an item?

How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

How long does it take to exchange returns?

Problems with returns

Can I change my refund method retrospectively?

Will an item automatically be resent to me if it was returned to the shop without my intention?

How can I track my shipped order?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

Track Order

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

Report Issues

Do the Tops/Bras from Hey Honey Have Removable Padding?

Product stock

How can I purchase an item in a size that is not currently offered?

Do you need help with sizing?

Is my style coming back?

Product

How do I apply promo/discount codes?

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

Is the return free of charge?Updated 2 days ago