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Track Order

Get real-time updates on your order's status. Learn how to track your shipment and what to do if your package is delayed or lost.

Will an item automatically be resent to me if it was returned to the shop without my intention?

We understand how frustrating it can be when an item is returned without your intention. Unfortunately, we aren't able to automatically resend returned items, as they go through our return process and are restocked. We sincerely apologize for any inc

How can I track my shipped order?

Once your order has shipped, you’ll receive tracking information so you can keep an eye on your package’s journey right to your doorstep. This information includes a tracking link and a tracking number. All our products are shipped from our warehouse

What should I do if part of my order is a pre-order item?

If part of your order is a pre-order item that is currently sold out, it will be delivered to you as soon as it is back in stock. The expected delivery dates for pre-ordered items will generally be provided, and your patience is appreciated.Note: You

What happens if I did not receive an item from my order?

We understand how important it is for you to receive your complete order on time, and we're here to help if something seems to be missing. Here are a few possibilities to check if an item from your order has not arrived:. In many cases, a missing ite

Is there a waiting period for a pre-order item to be delivered?

Yes, if you've ordered a pre-order item, there will be a bit of a waiting period, but don’t worry! The expected delivery date is clearly mentioned on the product page, right above the "Add to Cart" button, before you place your order. You’ll also fin

What can I do if I don't want a pending item to be delivered anymore?

If you no longer desire a pending item from your order, we can cancel it and issue a refund back to your chosen payment method, provided the item has not yet been shipped.