Couldn't find what you are looking for? Use our chat and we'll answer as quick as possible!

If you could not help yourself within our help center, please contact us and our support team will help you out!

Hey Honey

<p>Once your order has shipped, you&#x2019;ll receive tracking information so you can keep an eye on your package&#x2019;s journey right to your doorstep. This information includes a tracking link and a tracking number. All our products are shipped from our warehouse in Germany with DHL, and depending on your country, the package might be handed over to your local delivery service. If you have any questions or need further assistance with tracking your order, don&#x2019;t hesitate to reach out to us!</p>

Once your order has shipped, you’ll receive tracking information so you can keep an eye on your package’s journey right to your doorstep. This information includes a tracking link and a tracking number. All our products are shipped from our warehouse

How can I track my shipped order?

Track Order

What should I do if I want to exchange items for a different size?

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

How soon will I receive my voucher after returning an item?

How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

Is the return free of charge?

How long does it take to exchange returns?

Problems with returns

Can I change my refund method retrospectively?

Returns

Will an item automatically be resent to me if it was returned to the shop without my intention?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

Report Issues

Do the Tops/Bras from Hey Honey Have Removable Padding?

Product stock

How can I purchase an item in a size that is not currently offered?

Do you need help with sizing?

Is my style coming back?

Product

How do I apply promo/discount codes?

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

Do Yoga Teachers receive a discount?

Where do you ship to and what are your shipping policies?

Before Ordering

How Does the Hey Honey Loyalty System Work?

Can I apply a discount code to my order after purchase?

Is it possible to have a voucher refunded in cash?

What if there's an error with personal information featured on your website?

Can I use a voucher for future purchases if applied after a sale?

Where can I find my invoice?

Can I change my order after placing it?

Other

Can I apply discount codes on B2B orders?

What does the wholesale partnership look like / Wholesale Conditions?

Wholesale

How can I track my shipped order?Updated 8 months ago