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Report Issues

Encounter a problem? Whether it's a faulty item or a delivery issue, discover how to report it and what steps we take to resolve it quickly.

What do I do if my item(s) arrives damaged?

We’re truly sorry to hear that your item(s) arrived damaged!. Sometimes items can get damaged during shipment or, in rare cases, a defect may be missed during our quality control process. Rest assured, we’re here to help and will do everything we can

What happens if I return an item, but only a different item was refunded?

If you returned an item and notice that a different item was refunded, we will need you to fill out and return a provided form. This allows us to initiate an investigation and ensure the correct article is refunded. Please reach out to our support: c

What do I do if I receive the wrong item in my order?

We sincerely apologize that you received the wrong item in your order! We understand how frustrating this can be and we’re here to make it right. Contact Our Support Team:Please report the issue to our customer service team via email as soon as possi

How do I cancel an item from my order and get a refund?

To cancel an item and request a refund, simply inform us about the specific article you wish to cancel via E-Mail: [email protected]. We will proceed with the cancellation and issue a refund for the item.

Can I receive a personal support if there is a defect with my product?

If you encounter a defect with a purchased product, we offer personalized support, which may include a partial refund as a gesture of goodwill for the damaged item. Reach out to our team via e-mail to get support: [email protected]. Please make s

Can I change the address for my pre-order if I don't have an account?

Yes, we can change the shipping address for your pre-order even if you don't have an account with us. Simply provide us with the correct address via e-mail and we will automatically adjust your desired changes. Contact us here: [email protected]

How do I get assistance with my concerns if my email history is not available?

For personal assistance, please provide your order ID and/or the email associated with the order. If we cannot find an order under your email address, we will be unable to assist without this information.

Where do I get my invoice from?

You can download your invoice directly in your confirmation mail. It is highlighted as "Download your invoice here". By simply clicking this, your download will start automatically. If you need further assistance, do not hesitate to contact us: conta

If I can't access my account, can I still cancel my order?

We know that sometimes things don't go as planned, and if you're unable to access your account but need to cancel your order, don’t worry—we’ve got you covered! Just send us a quick email with your order ID or the email address used for the order, an

What should I do if I haven’t received the remaining items from my order?

If you’re missing items from your order, we understand how frustrating that can be. If the items are on pre-order, you have a couple of options. You can choose to wait for the scheduled release, or if you prefer, you can opt for a cancellation. We’re

What should I do if I have issues with the quality of a product?

We want you to be completely satisfied with your purchase, so if you notice a quality issue with a product after minimal use that doesn't meet your expectations, please don’t hesitate to reach out to us. We’re committed to resolving any issues you mi

Can I cancel my order if it hasn't been shipped yet?

Yes, absolutely! If your order hasn’t been shipped yet, just reach out to us as soon as possible via email at [email protected], and we’ll do our very best to cancel it for you. We understand that plans can change, and we’re here to make the proc

How can I change the address on my order?

If your order hasn’t been shipped yet, simply reach out to us via email as soon as possible, and we’ll be happy to help update the address. However, if the order has already been shipped, we’re unable to make changes to the address. In such cases, th

Can I apply a discount code after my purchase?

If you forgot to apply your discount code during checkout, don’t worry! We’re happy to help. Please contact our support team within 2 hours of placing your order via chat, and we’ll apply the code retroactively. Important: Make sure to have your orde

I am missing an article. What can I do?

We are sorry to hear that your order has arrived incomplete. There can be several reasons for this:. Most of the time, the item(s) is currently out of stock, not available, or can only be purchased as a Pre-Order. If this is the case, you can find th

What happens if my order cannot be delivered?

If there is an error in your delivery address, your name is not on the doorbell, or your orders cannot be delivered to you for other reasons, they will automatically be sent back to us - both within Germany and from abroad. As soon as the return arri