What do I do if I receive the wrong item in my order?Updated 6 months ago

We sincerely apologize that you received the wrong item in your order! We understand how frustrating this can be and we’re here to make it right.

Steps to Take:

1. Contact Our Support Team:
   Please report the issue to our customer service team via email as soon as possible. Make sure to include your order number and a brief description of the issue.

2. Provide Photos:
   Attach a clear photo of the item you received by mistake and mention the name of the item(s) you were supposed to receive. This helps us quickly verify the mistake and take appropriate action.

3. Check for Additional Information:
   Double-check the packaging and any included packing slips or notes, as sometimes items may be shipped separately. If there’s an indication that the missing item(s) are on their way in a separate shipment, we’ll confirm that for you.

4. DIY Alternative: 
   You can speed up the process by using our online return portal to handle the return / exchange yourself: https://hey-honey.com/de/pages/returns
   Please select an exchange for the same article. For the return reason, please select "wrong item shipped". 

Next Steps:

• Replacement or Resolution:
  While we always strive to replace the incorrect item with the correct one, please note that availability might vary depending on our current stock. If we’re unable to provide an exact replacement, we’ll work with you to find the best possible solution—whether it’s a refund, an alternative item, or another resolution that suits your needs.

Your satisfaction is our priority, and we’ll do everything we can to resolve the situation swiftly and effectively. Thank you for your understanding and patience.

If you have any further questions or need immediate assistance, don’t hesitate to reach out to our team. We’re here to help!