What do I do if my item(s) arrives damaged?Updated 4 months ago

We’re truly sorry to hear that your item(s) arrived damaged!

Sometimes items can get damaged during shipment or, in rare cases, a defect may be missed during our quality control process. Rest assured, we’re here to help and will do everything we can to resolve this issue promptly.

Steps to Take:

1. Contact Us:
   Please reach out to our customer service team using the chat. Make sure to include your order number and any relevant details about the issue.

2. Attach Photos:
   To assist us in addressing the problem as quickly as possible, please attach clear images of the damaged item(s) with your message. This will help us assess the situation and determine the best course of action.

Next Steps:

• Replacement or Resolution:
  While we strive to replace your item with the exact same product, please note that availability may vary depending on stock levels. If a direct replacement is not possible, we will work with you to find the best possible solution, whether it’s an alternative item, a refund, or another suitable resolution.

Your satisfaction is our priority, and we’ll make sure to resolve the situation to the best of our ability. Thank you for your understanding and patience.

If you have any further questions or need immediate assistance, don’t hesitate to get in touch with our team. We’re here to help!