Hey Honey logo
Hey Honey logo

All articles

Other

Have a unique question or need further assistance? Explore additional resources or contact our support team for personalized help.

How Does the Hey Honey Loyalty System Work?

At Hey Honey, we value our customers and want to reward you for your loyalty! Our loyalty program, powered by Influence.io, allows you to earn points for various activities and redeem them for discounts on your favorite products. Below is a detailed

Can I apply a discount code to my order after purchase?

We understand that sometimes you might come across a discount code after placing your order, and we're here to help! If you've found a discount code after making a purchase, don't worry—there's a good chance we can still apply it, especially during o

Is it possible to have a voucher refunded in cash?

We understand that flexibility is important, but unfortunately, we are unable to provide cash refunds for vouchers. Instead, any unused balance will be credited back onto the voucher for future use. This way, you can still enjoy shopping with us when

What if there's an error with personal information featured on your website?

If you notice an error with your personal information featured on our website, it's important to reach out to us immediately. We take your privacy and security very seriously, and we want to resolve any inaccuracies as quickly as possible. While we’r

Can I use a voucher for future purchases if applied after a sale?

Yes, once a voucher is issued, it remains valid for future purchases until its full value is used. If you return an item purchased with a voucher, the value is recredited to the same voucher for future use. However, please note that we are unable to

Where can I find my invoice?

You can find your invoice in the e-mail with your order confirmation. There is a button in the e-mail named "You can download your invoice here", which opens a link to the PDF download. Your invoice will always be updated, for example, if you return

Can I change my order after placing it?

If you have accidentally ordered the wrong size, we can change it for you as long as the order has not yet been shipped. Please contact us as soon as possible at [email protected] and tell us:. Please note: We can only change the sizes of the ite