Couldn't find what you are looking for? Use our chat and we'll answer as quick as possible!

If you could not help yourself within our help center, please contact us and our support team will help you out!

Hey Honey

<p>We understand that flexibility is important, but unfortunately, we are unable to provide cash refunds for vouchers. Instead, any unused balance will be credited back onto the voucher for future use. This way, you can still enjoy shopping with us whenever you&apos;re ready!&#xA0;<br><br>If you have any questions or need further assistance, please don&#x2019;t hesitate to reach out to us at <a href="mailto:contact@hey-honey.com" id="isPasted">contact@hey-honey.com</a>. We&apos;re here to help!</p>

We understand that flexibility is important, but unfortunately, we are unable to provide cash refunds for vouchers. Instead, any unused balance will be credited back onto the voucher for future use. This way, you can still enjoy shopping with us when

Is it possible to have a voucher refunded in cash?

Other

What should I do if I want to exchange items for a different size?

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

How soon will I receive my voucher after returning an item?

How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

Is the return free of charge?

How long does it take to exchange returns?

Problems with returns

Can I change my refund method retrospectively?

Returns

Will an item automatically be resent to me if it was returned to the shop without my intention?

How can I track my shipped order?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

Track Order

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

Report Issues

Do the Tops/Bras from Hey Honey Have Removable Padding?

Product stock

How can I purchase an item in a size that is not currently offered?

Do you need help with sizing?

Is my style coming back?

Product

How do I apply promo/discount codes?

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

Is it possible to have a voucher refunded in cash?Updated 8 months ago