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Hey Honey

Returns within GermanyHey Honey provides a free return label for returns within Germany. Please register your return in our online portal: <a data-fr-linked="true" href="https://hey-honey.com/de/pages/returns">https://hey-honey.com/de/pages/returns</a>Please keep the receipt of the return!Please allow up to 7 working days for the return to reach our warehouse and be processed. As soon as the return has reached us, you will receive an email confirmation.If there are any problems with the return, your return has not arrived back with us after 7 working days, or you want to initiate an investigation for any other reason, please contact our team: <a data-fr-linked="true" href="mailto:contact@hey-honey.com">contact@hey-honey.com</a> Returns from outside GermanyFor returns from outside Germany, the sender pays and is therefore also responsible for the return. We generally recommend that you send a return with tracking so that you can track it in an emergency.Please allow up to 16 working days for returns to reach us from outside Germany.Please note: Hey Honey does not currently provide return labels for international shipments. Unfortunately, Hey Honey cannot initiate any investigations for international returns.

Returns within Germany. Hey Honey provides a free return label for returns within Germany. Please register your return in our online portal: https://hey-honey.com/de/pages/returns. Please keep the receipt of the return!. Please allow up to 7 working

Problems with returns

Returns

What should I do if I want to exchange items for a different size?

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

How soon will I receive my voucher after returning an item?

How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

Is the return free of charge?

How long does it take to exchange returns?

Can I change my refund method retrospectively?

Will an item automatically be resent to me if it was returned to the shop without my intention?

How can I track my shipped order?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

Track Order

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

Report Issues

Do the Tops/Bras from Hey Honey Have Removable Padding?

Product stock

How can I purchase an item in a size that is not currently offered?

Do you need help with sizing?

Is my style coming back?

Product

How do I apply promo/discount codes?

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

Problems with returnsUpdated 5 months ago