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Hey Honey

We will send you your invoice by post or email as soon as the retailer despatches your order. However, you can view the invoice at any time in the Klarna app or here.If, contrary to expectations, you have not received your invoice by the payment deadline, we recommend the following:<ul><li>Check the spam folder (recycle bin) in your inbox. Sometimes an important email gets lost there.</li><li>Search for the corresponding invoices in the Klarna app.</li><li>Check whether you placed your order with a different email address. Please note that the Klarna app will only show you orders that you placed with the email address you used to log in.</li></ul>

We will send you your invoice by post or email as soon as the retailer despatches your order. However, you can view the invoice at any time in the Klarna app or here. If, contrary to expectations, you have not received your invoice by the payment dea

I have not received an invoice. What can I do?

Klarna

Exchange items for a different size

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

How soon will I receive my voucher after returning an item?

How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

Is the return free of charge?

How long does it take to exchange returns?

Can I return sales items?

Problems with Return Shipments

Can I change my refund method retrospectively?

I have surpassed my return period. What can I do?

Returns

Will an item automatically be resent to me if it was returned to the shop without my intention?

How can I track my shipped order?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

Where is my order?

Track Order

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

Can I modify an order that I have already placed?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

Report Issues

Do the Tops/Bras from Hey Honey Have Removable Padding?

Product stock

How can I purchase an item in a size that is not currently offered?

Do you need help with sizing?

Is my style coming back?

Product

How do I apply promo/discount codes?

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

How do Gift Cards work?

Do Yoga Teachers receive a discount?

Where do you ship to and what are your shipping policies?

How long are the delivery times?

Before Ordering

How Does the Hey Honey Loyalty System Work?

Can I apply a discount code to my order after purchase?

Is it possible to have a voucher refunded in cash?

What if there's an error with personal information featured on your website?

Can I use a voucher for future purchases if applied after a sale?

Where can I find my invoice?

Can I change my order after placing it?

Other

Can I apply discount codes on B2B orders?

What does the wholesale partnership look like / Wholesale Conditions?

Wholesale

How does "Pay now" with Klarna work?

How do deferred payments with Klarna work?

How secure is it to pay with 1-click?

How does ‘Pay in month X’ work?

I have received an invoice that I have already paid. What should I do?

I have not received my order. What happens to my invoice?

What happens if I don't pay my invoice on time?

My invoice amount is incorrect. What can I do?

I have not received an invoice. What can I do?Updated 4 hours ago