# hey-honey-yoga

> Public Help Center articles for hey-honey-yoga.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Exchange items for a different size](https://help.hey-honey.com/en-US/exchange-items-for-a-different-size-659780.md): If you need to exchange a product for a different size, follow these simple steps using our returns portal:. Visit the Returns PortalGo to our Returns Portal. Enter Your Order DetailsYou’ll need to provide your order number and the email address used
- [How is a refund processed if my order was not delivered?](https://help.hey-honey.com/en-US/how-is-a-refund-processed-if-my-order-was-not-delivered-659773.md): If your order was not successfully delivered and is returned to us, we will promptly process a refund for the full purchase amount. The refunded amount will be credited back to the original payment method used at the time of purchase. Processing Time
- [Why is my refund amount different than the amount I paid?](https://help.hey-honey.com/en-US/why-is-my-refund-amount-different-than-the-amount-i-paid-711651.md): We understand that seeing a different refund amount than what you initially paid can be confusing. Here are some reasons why your refund amount may differ:. Return Processing Fee. Returns from Germany: A return processing fee of €3.95 is deducted fro
- [How soon will I receive my voucher after returning an item?](https://help.hey-honey.com/en-US/how-soon-will-i-receive-my-voucher-after-returning-an-item-659799.md): As soon as we receive your returned package, we will promptly send your gift card. If you don’t receive it shortly after we’ve acknowledged the receipt of your return, please feel free to reach out to us—we’re here to help! Please note that it may ta
- [How long does it take to receive a refund for a returned order?](https://help.hey-honey.com/en-US/how-long-does-it-take-to-receive-a-refund-for-a-returned-order-659804.md): Once we have received your returned order, please allow 5-7 business days for the refund to be completed. The reimbursement will be allocated back to the original payment method used for the purchase. We appreciate your patience during this process a
- [Can I exchange for a different product?](https://help.hey-honey.com/en-US/can-i-exchange-for-a-different-product-792750.md): Yes, you can exchange products either for a different size or a different product for all customers within the EU. For EU customers, please register your exchanges in our portal: https://hey-honey.retoure-anmelden.de/. Follow each step to:. Any addit
- [Is the return free of charge?](https://help.hey-honey.com/en-US/is-the-return-free-of-charge-857268.md): We’re sorry to hear that your order didn’t work out — but of course, returns are possible within 30 days of delivery. To help reduce unnecessary shipments and minimize CO₂ emissions, we apply a small return processing fee:. Germany: €3.95 will be ded
- [How long does it take to exchange returns?](https://help.hey-honey.com/en-US/how-long-does-it-take-to-exchange-returns-857290.md): As soon as your return has arrived at our warehouse, it will be processed and the exchange item will be sent out automatically. The time it takes for your return to reach our warehouse varies depending on the place of dispatch and the capacity of our
- [Can I return sales items?](https://help.hey-honey.com/en-US/can-i-return-sales-items-857317.md): Yes, items that you have purchased at a discount or in a sale can also be returned or exchanged. Please note the return period of 14 days. Please register your return or desired exchange in our online portal: https://hey-honey.com/de/pages/returns. D
- [Problems with Return Shipments](https://help.hey-honey.com/en-US/problems-with-return-shipments-868691.md): Returns within Germany. Hey Honey provides a free returns label for returns within Germany. Please register your return in our online portal: https://hey-honey.com/de/pages/returns. Keep the receipt of the return!. As soon as the return has reached u
- [Can I change my refund method retrospectively?](https://help.hey-honey.com/en-US/can-i-change-my-refund-method-retrospectively-948683.md): Refund/Voucher. If you chose a monetary or a voucher refund, this can unfortunately no longer be revised. You will receive the refund automatically, within 7 business days after the return has arrived back at our warehouse. Exchange. If you chose an
- [I have surpassed my return period. What can I do?](https://help.hey-honey.com/en-US/i-have-surpassed-my-return-period-what-can-i-do-2004747.md): Our return period is 30 days from the date of delivery. The deadline is communicated transparently in our FAQs, GTCs and Refund Policy. If you have miscalculated and are 1 day outside the deadline, please contact us at contact@hey-honey.com. Our team
- [Will an item automatically be resent to me if it was returned to the shop without my intention?](https://help.hey-honey.com/en-US/will-an-item-automatically-be-resent-to-me-if-it-was-returned-to-the-shop-without-my-intention-659783.md): We understand how frustrating it can be when an item is returned without your intention. Unfortunately, we aren't able to automatically resend returned items, as they go through our return process and are restocked. We sincerely apologize for any inc
- [How can I track my shipped order?](https://help.hey-honey.com/en-US/how-can-i-track-my-shipped-order-659802.md): Once your order has shipped, you’ll receive tracking information so you can keep an eye on your package’s journey right to your doorstep. This information includes a tracking link and a tracking number. All our products are shipped from our warehouse
- [What should I do if part of my order is a pre-order item?](https://help.hey-honey.com/en-US/what-should-i-do-if-part-of-my-order-is-a-pre-order-item-792768.md): If part of your order is a pre-order item that is currently sold out, it will be delivered to you as soon as it is back in stock. The expected delivery dates for pre-ordered items will generally be provided, and your patience is appreciated.Note: You
- [What happens if I did not receive an item from my order?](https://help.hey-honey.com/en-US/what-happens-if-i-did-not-receive-an-item-from-my-order-820416.md): We understand how important it is for you to receive your complete order on time, and we're here to help if something seems to be missing. Here are a few possibilities to check if an item from your order has not arrived:. In many cases, a missing ite
- [Is there a waiting period for a pre-order item to be delivered?](https://help.hey-honey.com/en-US/is-there-a-waiting-period-for-a-pre-order-item-to-be-delivered-839866.md): Yes, if you've ordered a pre-order item, there will be a bit of a waiting period, but don’t worry! The expected delivery date is clearly mentioned on the product page, right above the "Add to Cart" button, before you place your order. You’ll also fin
- [What can I do if I don't want a pending item to be delivered anymore?](https://help.hey-honey.com/en-US/what-can-i-do-if-i-dont-want-a-pending-item-to-be-delivered-anymore-792769.md): If you no longer desire a pending item from your order, we can cancel it and issue a refund back to your chosen payment method, provided the item has not yet been shipped. Please e-mail us at contact@hey-honey.com to inform us about the specific item
- [Where is my order?](https://help.hey-honey.com/en-US/where-is-my-order-2004815.md): If you received an order confirmation e-mail but it has been a while and your order has not yet been shipped, it is most likely a pre-order-item that is currently not in stock. Pre-order items will have an "approximate shipping" information on the pr
- [What do I do if my item(s) arrives damaged?](https://help.hey-honey.com/en-US/what-do-i-do-if-my-item(s)-arrives-damaged-649361.md): We’re truly sorry to hear that your item(s) arrived damaged!. Sometimes items can get damaged during shipment or, in rare cases, a defect may be missed during our quality control process. Rest assured, we’re here to help and will do everything we can
- [What happens if I return an item, but only a different item was refunded?](https://help.hey-honey.com/en-US/what-happens-if-i-return-an-item-but-only-a-different-item-was-refunded-659779.md): If you returned an item and notice that a different item was refunded, we will need you to fill out and return a provided form. This allows us to initiate an investigation and ensure the correct article is refunded. Please reach out to our support: c
- [What do I do if I receive the wrong item in my order?](https://help.hey-honey.com/en-US/what-do-i-do-if-i-receive-the-wrong-item-in-my-order-649360.md): We sincerely apologize that you received the wrong item in your order! We understand how frustrating this can be and we’re here to make it right. Contact Our Support Team:Please report the issue to our customer service team via email as soon as possi
- [How do I cancel an item from my order and get a refund?](https://help.hey-honey.com/en-US/how-do-i-cancel-an-item-from-my-order-and-get-a-refund-659777.md): To cancel an item and request a refund, simply inform us about the specific article you wish to cancel via E-Mail: contact@hey-honey.com. We will proceed with the cancellation and issue a refund for the item.
- [Can I receive a personal support if there is a defect with my product?](https://help.hey-honey.com/en-US/can-i-receive-a-personal-support-if-there-is-a-defect-with-my-product-659774.md): If you encounter a defect with a purchased product, we offer personalized support, which may include a partial refund as a gesture of goodwill for the damaged item. Reach out to our team via e-mail to get support: contact@hey-honey.com. Please make s
- [Can I change the address for my pre-order if I don't have an account?](https://help.hey-honey.com/en-US/can-i-change-the-address-for-my-pre-order-if-i-dont-have-an-account-659775.md): Yes, we can change the shipping address for your pre-order even if you don't have an account with us. Simply provide us with the correct address via e-mail and we will automatically adjust your desired changes. Contact us here: contact@hey-honey.com
- [How do I get assistance with my concerns if my email history is not available?](https://help.hey-honey.com/en-US/how-do-i-get-assistance-with-my-concerns-if-my-email-history-is-not-available-659790.md): For personal assistance, please provide your order ID and/or the email associated with the order. If we cannot find an order under your email address, we will be unable to assist without this information.
- [Where do I get my invoice from?](https://help.hey-honey.com/en-US/where-do-i-get-my-invoice-from-711650.md): You can download your invoice directly in your confirmation mail. It is highlighted as "Download your invoice here". By simply clicking this, your download will start automatically. If you need further assistance, do not hesitate to contact us: conta
- [If I can't access my account, can I still cancel my order?](https://help.hey-honey.com/en-US/if-i-cant-access-my-account-can-i-still-cancel-my-order-659785.md): We know that sometimes things don't go as planned, and if you're unable to access your account but need to cancel your order, don’t worry—we’ve got you covered! Just send us a quick email with your order ID or the email address used for the order, an
- [What should I do if I haven’t received the remaining items from my order?](https://help.hey-honey.com/en-US/what-should-i-do-if-i-haven%E2%80%99t-received-the-remaining-items-from-my-order-659788.md): If you’re missing items from your order, we understand how frustrating that can be. If the items are on pre-order, you have a couple of options. You can choose to wait for the scheduled release, or if you prefer, you can opt for a cancellation. We’re
- [What should I do if I have issues with the quality of a product?](https://help.hey-honey.com/en-US/what-should-i-do-if-i-have-issues-with-the-quality-of-a-product-659791.md): We want you to be completely satisfied with your purchase, so if you notice a quality issue with a product after minimal use that doesn't meet your expectations, please don’t hesitate to reach out to us. We’re committed to resolving any issues you mi
- [Can I cancel my order if it hasn't been shipped yet?](https://help.hey-honey.com/en-US/can-i-cancel-my-order-if-it-hasnt-been-shipped-yet-659793.md): Yes, absolutely! If your order hasn’t been shipped yet, just reach out to us as soon as possible via email at contact@hey-honey.com, and we’ll do our very best to cancel it for you. We understand that plans can change, and we’re here to make the proc
- [How can I change the address on my order?](https://help.hey-honey.com/en-US/how-can-i-change-the-address-on-my-order-659794.md): If your order hasn’t been shipped yet, simply reach out to us via email as soon as possible, and we’ll be happy to help update the address. However, if the order has already been shipped, we’re unable to make changes to the address. In such cases, th
- [Can I apply a discount code after my purchase?](https://help.hey-honey.com/en-US/can-i-apply-a-discount-code-after-my-purchase-840879.md): If you forgot to apply your discount code during checkout, don’t worry! We’re happy to help. Please contact our support team within 2 hours of placing your order via chat, and we’ll apply the code retroactively. Important: Make sure to have your orde
- [Can I modify an order that I have already placed?](https://help.hey-honey.com/en-US/can-i-modify-an-order-that-i-have-already-placed-912349.md): If you have made a mistake with your order or would like to make a subsequent change, this is possible as long as the order has not yet been processed. If you have accidentally ordered the wrong size or need to change the delivery address, we can cha
- [I am missing an article. What can I do?](https://help.hey-honey.com/en-US/i-am-missing-an-article-what-can-i-do-912381.md): We are sorry to hear that your order has arrived incomplete. There can be several reasons for this:. Most of the time, the item(s) is currently out of stock, not available, or can only be purchased as a Pre-Order. If this is the case, you can find th
- [What happens if my order cannot be delivered?](https://help.hey-honey.com/en-US/what-happens-if-my-order-cannot-be-delivered-948658.md): If there is an error in your delivery address, your name is not on the doorbell, or your orders cannot be delivered to you for other reasons, they will automatically be sent back to us - both within Germany and from abroad. As soon as the return arri
- [Do the Tops/Bras from Hey Honey Have Removable Padding?](https://help.hey-honey.com/en-US/do-the-topsbras-from-hey-honey-have-removable-padding-659771.md): None of our tops or bras at Hey Honey come with removable padding. Our designs are focused on providing maximum comfort and freedom of movement, ensuring that you feel your best during any activity. Bustiers:Our bustiers offer the highest level of su
- [Product stock](https://help.hey-honey.com/en-US/product-stock-711515.md): If a product is out of stock and there is not automatic pre order option available, it is most likely the product will not be restocked in a short amount of time. To keep up to date, we suggest signing up to our newsletter where you will receive the
- [How can I purchase an item in a size that is not currently offered?](https://help.hey-honey.com/en-US/how-can-i-purchase-an-item-in-a-size-that-is-not-currently-offered-839824.md): We are in the process of introducing larger sizes for our products and appreciate your feedback. Some styles are already available in XXL, and we aim to gradually expand this option. Unfortunately, not all styles may be available in XXL immediately.
- [Do you need help with sizing?](https://help.hey-honey.com/en-US/do-you-need-help-with-sizing-860830.md): In our size guide, you can find references for tops as well as leggings: https://hey-honey.com/de/pages/sizeguide. If you are torn between two sizes, our team generally recommends going for the bigger size. How do I know if I have the correct length
- [Is my style coming back?](https://help.hey-honey.com/en-US/is-my-style-coming-back-868865.md): Thank you for your inquiry and your interest in our Hey Honey styles!. If an item is sold out but will be restocked, you can also purchase it early as a pre-order. These items are marked with the "Pre-Order" label in our online shop. If an item is cu
- [How do I apply promo/discount codes?](https://help.hey-honey.com/en-US/how-do-i-apply-promodiscount-codes-649359.md): To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
- [I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?](https://help.hey-honey.com/en-US/i-placed-an-order-with-afterpayklarnashoppay-for-a-pre-orderback-order-item-will-i-start-paying-my-installments-once-the-pre-orderback-order-item-is-shipped-840958.md): When placing an order with AfterPay, Klarna, or ShopPay for pre-order or back-order items, please be aware that your installments will begin as soon as the order is confirmed, not when the item is shipped. We kindly ask you to take extra care when or
- [Are products shipped to Switzerland sold without VAT, and will additional costs apply?](https://help.hey-honey.com/en-US/are-products-shipped-to-switzerland-sold-without-vat-and-will-additional-costs-apply-840970.md): All costs – including Swiss VAT and any applicable customs fees – are already included in the total price. The package will also be shipped with a Swiss Post label, so no additional charges will arise upon delivery. If you have any further questions,
- [How do Gift Cards work?](https://help.hey-honey.com/en-US/how-do-gift-cards-work-857308.md): Click here for our gift vouchers: https://hey-honey.com/de/products/gift-card. You will find a selection of pre-defined amounts. Please select the appropriate amount. You then have the option of sending the voucher as a gift. To do this, tick the che
- [Do Yoga Teachers receive a discount?](https://help.hey-honey.com/en-US/do-yoga-teachers-receive-a-discount-868680.md): Thank you for your interest in ordering with Hey Honey. To receive a special yoga teacher discount, please e-mail us your yoga teacher certification to contact@hey-honey.com and our team will get back to you with more information a.s.a.p.
- [Where do you ship to and what are your shipping policies?](https://help.hey-honey.com/en-US/where-do-you-ship-to-and-what-are-your-shipping-policies-912383.md): Thank you for your interest in ordering with Hey Honey!. We ship worldwide although respective shipping charges may apply. You can find all questions around shipping, costs and delivery times here: https://hey-honey.com/pages/faq. If your question is
- [How long are the delivery times?](https://help.hey-honey.com/en-US/how-long-are-the-delivery-times-948650.md): It depends on your location. Orders with in-stock styles shipped within Germany will take 3-5 business days to arrive. Orders with in-stock items that are shipped within Europe can take up to 7 business days. International deliveries outside the E.U.
- [Can I apply a discount code to my order after purchase?](https://help.hey-honey.com/en-US/can-i-apply-a-discount-code-to-my-order-after-purchase-659781.md): We understand that sometimes you might come across a discount code after placing your order, and we're here to help! If you've found a discount code after making a purchase, don't worry—there's a good chance we can still apply it, especially during o
- [Is it possible to have a voucher refunded in cash?](https://help.hey-honey.com/en-US/is-it-possible-to-have-a-voucher-refunded-in-cash-659789.md): We understand that flexibility is important, but unfortunately, we are unable to provide cash refunds for vouchers. Instead, any unused balance will be credited back onto the voucher for future use. This way, you can still enjoy shopping with us when
- [What if there's an error with personal information featured on your website?](https://help.hey-honey.com/en-US/what-if-theres-an-error-with-personal-information-featured-on-your-website-659797.md): If you notice an error with your personal information featured on our website, it's important to reach out to us immediately. We take your privacy and security very seriously, and we want to resolve any inaccuracies as quickly as possible. While we’r
- [Can I use a voucher for future purchases if applied after a sale?](https://help.hey-honey.com/en-US/can-i-use-a-voucher-for-future-purchases-if-applied-after-a-sale-792760.md): Yes, once a voucher is issued, it remains valid for future purchases until its full value is used. If you return an item purchased with a voucher, the value is recredited to the same voucher for future use. However, please note that we are unable to
- [Where can I find my invoice?](https://help.hey-honey.com/en-US/where-can-i-find-my-invoice-948663.md): You can find your invoice in the e-mail with your order confirmation. There is a button in the e-mail named "You can download your invoice here", which opens a link to the PDF download. Your invoice will always be updated, for example, if you return
- [Can I change my order after placing it?](https://help.hey-honey.com/en-US/can-i-change-my-order-after-placing-it-948694.md): If you have accidentally ordered the wrong size, we can change it for you as long as the order has not yet been shipped. Please contact us as soon as possible at contact@hey-honey.com and tell us:. Please note: We can only change the sizes of the ite
- [Hey Honey Loyalty Programm](https://help.hey-honey.com/en-US/loyalty-programm-6320705.md): Hey Honey offers a voluntary loyalty program.Reward points can be redeemed once per order, similar to other discount codesReward points or discounts are distributed across all items of an order and will be considered accordingly in the case of return
- [Can I apply discount codes on B2B orders?](https://help.hey-honey.com/en-US/can-i-apply-discount-codes-on-b2b-orders-792761.md): Discount codes typically do not apply to B2B orders. Since the wholesale price already reflects a significant discount, additional reductions are usually not possible.
- [What does the wholesale partnership look like / Wholesale Conditions?](https://help.hey-honey.com/en-US/what-does-the-wholesale-partnership-look-like--wholesale-conditions-840628.md): Welcome to the Hey Honey wholesale program! We are thrilled that you are interested in partnering with us. Below, we’ve answered the most common questions regarding our wholesale partnerships, including product offerings, ordering details, shipping,
- [How does "Pay now" with Klarna work?](https://help.hey-honey.com/en-US/how-does-%22pay-now%22-with-klarna-work-2003959.md): With instant payment, you have the option of making your payment directly by bank transfer, credit card or direct debit.
- [How do deferred payments with Klarna work?](https://help.hey-honey.com/en-US/how-do-deferred-payments-with-klarna-work-2003961.md): You usually have 30 days from the invoice date to pay your invoice. The invoice is sent by email. You can view all your invoices at any time in the Klarna app. If you are not satisfied with your goods, you can ‘report a problem’ in the Klarna app so
- [How secure is it to pay with 1-click?](https://help.hey-honey.com/en-US/how-secure-is-it-to-pay-with-1-click-2003963.md): Klarna handles your personal data with the utmost care. All processing is carried out in accordance with our privacy policy and in compliance with the Data Protection Act. All transmitted data is encrypted and secured in accordance with generally pre
- [How does ‘Pay in month X’ work?](https://help.hey-honey.com/en-US/how-does-%E2%80%98pay-in-month-x%E2%80%99-work-2003964.md): ‘Pay in month X’ means that you can defer payment for your purchase to the selected month for a small surcharge. This gives you more time to pay your bill. Please note: All your purchases made with this payment option will be combined into your insta
- [I have received an invoice that I have already paid. What should I do?](https://help.hey-honey.com/en-US/i-have-received-an-invoice-that-i-have-already-paid-what-should-i-do-2003966.md): Of course, you do not have to pay an invoice that has already been paid again. To make sure that your invoice has been paid and that your payment was successful, please proceed as follows:. 1. First check whether your payment for your invoice has bee
- [I have not received my order. What happens to my invoice?](https://help.hey-honey.com/en-US/i-have-not-received-my-order-what-happens-to-my-invoice-2003967.md): Invoices sent by email usually arrive before your order, as the invoice is sent at the same time as your goods. Of course, the invoice does not have to be paid until the whereabouts of your delivery have been clarified. If the payment deadline is app
- [I have not received an invoice. What can I do?](https://help.hey-honey.com/en-US/i-have-not-received-an-invoice-what-can-i-do-2003968.md): We will send you your invoice by post or email as soon as the retailer despatches your order. However, you can view the invoice at any time in the Klarna app or here. If, contrary to expectations, you have not received your invoice by the payment dea
- [What happens if I don't pay my invoice on time?](https://help.hey-honey.com/en-US/what-happens-if-i-dont-pay-my-invoice-on-time-2003970.md): As a rule, Klarna invoices must be paid within 14 days of the invoice date. You can always find the exact payment term in the Klarna invoice. Of course, you can also change the payment term of your invoice in the app. If we have not received payment
- [My invoice amount is incorrect. What can I do?](https://help.hey-honey.com/en-US/my-invoice-amount-is-incorrect-what-can-i-do-2003971.md): If the invoice amount does not match the information provided by the retailer, you should not pay the invoice for the time being. We recommend that you proceed as follows:. If the merchant does not make a correction to your invoice, Klarna will conta