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Hey Honey

Thank you for your inquiry and your interest in our Hey Honey styles!If an item is sold out but will be restocked, you can also purchase it early as a pre-order. These items are marked with the &quot;Pre-Order&quot; label in our online shop.If an item is currently sold out in your desired size but can still be selected, this item will be restocked. You will then be shown the information: &quot;Goods in transit - expected delivery from date x&quot;.If an item or a specific size is sold out and is marked as &quot;sold out&quot; in the online shop without further information, this style will not be restocked. The same goes for any articles that are no longer listed on our webshop. We ask for your understanding.Please note: We sometimes get inquiries about products seen on Instagram that are not available in our shop. The reason might be that it is not a Hey Honey item. We sometimes showcase outfit ideas or work with Influencers that showcase outfits that include other items not sold by Hey Honey. To be the first to know about new collections and styles, we suggest that you sign up to our newsletter via the website.&#xA0;

Thank you for your inquiry and your interest in our Hey Honey styles!. If an item is sold out but will be restocked, you can also purchase it early as a pre-order. These items are marked with the "Pre-Order" label in our online shop. If an item is cu

Is my style coming back?

Product

What should I do if I want to exchange items for a different size?

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

How soon will I receive my voucher after returning an item?

How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

Is the return free of charge?

How long does it take to exchange returns?

Problems with returns

Can I change my refund method retrospectively?

Returns

Will an item automatically be resent to me if it was returned to the shop without my intention?

How can I track my shipped order?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

Track Order

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

Report Issues

Do the Tops/Bras from Hey Honey Have Removable Padding?

Product stock

How can I purchase an item in a size that is not currently offered?

Do you need help with sizing?

How do I apply promo/discount codes?

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

Is my style coming back?Updated 6 months ago