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Hey Honey

In our size guide, you can find references for tops as well as leggings: <a href="https://hey-honey.com/de/pages/sizeguide" id="isPasted">https://hey-honey.com/de/pages/sizeguide</a>If you are torn between two sizes, our team generally recommends going for the bigger size.&#xA0;How do I know if I have the correct length of leggings in my cart?We currently offer the standard length (71cm), as well as a selection of styles in a shorter, cropped version (62cm). These shorter leggings are always titled with &quot;cropped&quot;. Example: Cropped Leggings Black. If you see this in your cart, you know you have selected the shorter version.Please note: The length will not be mentioned explicitly in the cart.Information for petite sizes: Currently, we offer only XS sizes for all of our products, however no XXS at the moment.&#xA0;We do have a selection of styles for the leggings in a &quot;cropped&quot; version of 62cm. You can find these shorter leggings under &quot;<a href="https://hey-honey.com/en/products/leggings-cropped-black?variant=44957616865547&amp;shpxid=d7c0ee75-267f-4415-be32-aa2398abbb97">cropped leggings</a>&quot;. If you have any more questions, feel free to contact our team at <a data-fr-linked="true" href="mailto:contact@hey-honey.com">contact@hey-honey.com</a>&#xA0;

In our size guide, you can find references for tops as well as leggings: https://hey-honey.com/de/pages/sizeguide. If you are torn between two sizes, our team generally recommends going for the bigger size. How do I know if I have the correct length

Do you need help with sizing?

Product

Exchange items for a different size

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

How soon will I receive my voucher after returning an item?

How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

Is the return free of charge?

How long does it take to exchange returns?

Can I return sales items?

Problems with Return Shipments

Can I change my refund method retrospectively?

I have surpassed my return period. What can I do?

Returns

Will an item automatically be resent to me if it was returned to the shop without my intention?

How can I track my shipped order?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

Where is my order?

Track Order

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

Can I modify an order that I have already placed?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

Report Issues

Do the Tops/Bras from Hey Honey Have Removable Padding?

Product stock

How can I purchase an item in a size that is not currently offered?

Is my style coming back?

How do I apply promo/discount codes?

I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

How do Gift Cards work?

Do Yoga Teachers receive a discount?

Where do you ship to and what are your shipping policies?

How long are the delivery times?

Before Ordering

Can I apply a discount code to my order after purchase?

Is it possible to have a voucher refunded in cash?

What if there's an error with personal information featured on your website?

Can I use a voucher for future purchases if applied after a sale?

Where can I find my invoice?

Can I change my order after placing it?

Other

Can I apply discount codes on B2B orders?

What does the wholesale partnership look like / Wholesale Conditions?

Wholesale

How does "Pay now" with Klarna work?

How do deferred payments with Klarna work?

How secure is it to pay with 1-click?

How does ‘Pay in month X’ work?

I have received an invoice that I have already paid. What should I do?

I have not received my order. What happens to my invoice?

I have not received an invoice. What can I do?

What happens if I don't pay my invoice on time?

My invoice amount is incorrect. What can I do?

Klarna

Do you need help with sizing?Updated 16 days ago