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Yes, all orders shipped to Switzerland are sold without German VAT. However, please be aware that customs duties and Swiss VAT may apply upon importation. These costs depend on the total value of your order and will be charged directly by the Swiss authorities.If you have any questions regarding the additional costs, we recommend contacting your local customs office for more detailed information.Please keep this in mind when placing your order to avoid any surprises!

Yes, all orders shipped to Switzerland are sold without German VAT. However, please be aware that customs duties and Swiss VAT may apply upon importation. These costs depend on the total value of your order and will be charged directly by the Swiss a

Are products shipped to Switzerland sold without VAT, and will additional costs apply?

Before Ordering

What should I do if I want to exchange items for a different size?

How is a refund processed if my order was not delivered?

Why is my refund amount different than the amount I paid?

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How long does it take to receive a refund for a returned order?

Can I exchange for a different product?

Problems with returns

Can I change my refund method retrospectively?

Returns

Will an item automatically be resent to me if it was returned to the shop without my intention?

How can I track my shipped order?

What should I do if part of my order is a pre-order item?

What happens if I did not receive an item from my order?

Is there a waiting period for a pre-order item to be delivered?

What can I do if I don't want a pending item to be delivered anymore?

Track Order

What do I do if my item(s) arrives damaged?

What happens if I return an item, but only a different item was refunded?

What do I do if I receive the wrong item in my order?

How do I cancel an item from my order and get a refund?

Can I receive a personal support if there is a defect with my product?

Can I change the address for my pre-order if I don't have an account?

How do I get assistance with my concerns if my email history is not available?

Where do I get my invoice from?

If I can't access my account, can I still cancel my order?

What should I do if I haven’t received the remaining items from my order?

What should I do if I have issues with the quality of a product?

Can I cancel my order if it hasn't been shipped yet?

How can I change the address on my order?

Can I apply a discount code after my purchase?

I am missing an article. What can I do?

What happens if my order cannot be delivered?

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Product stock

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Is my style coming back?

Product

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I placed an order with AfterPay/Klarna/ShopPay for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

Do Yoga Teachers receive a discount?

Where do you ship to and what are your shipping policies?

How Does the Hey Honey Loyalty System Work?

Can I apply a discount code to my order after purchase?

Is it possible to have a voucher refunded in cash?

What if there's an error with personal information featured on your website?

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Can I change my order after placing it?

Other

Can I apply discount codes on B2B orders?

What does the wholesale partnership look like / Wholesale Conditions?

Wholesale

Are products shipped to Switzerland sold without VAT, and will additional costs apply?Updated 2 months ago